Returns may be accepted under the following conditions:

• The return request is submitted within 14 days of delivery.
• The product is unused, unopened, sealed, and in its original condition.
• The return is authorized in advance by our Customer Service team.

To request a return, email sales@noc-official.com and include the following information:

• Full name
• Email address
• Order number
• Name or product ID of each item being returned
• Reason for the return

If your request is approved, you will receive a Return Authorization email with further instructions. Unauthorized returns will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the return is the result of our error.
• Please use a shipping service that provides tracking. We are not responsible for return packages that are lost in transit.
• Items must be securely packaged in a bubble mailer or sturdy box. Paper envelopes are not acceptable.
• Packages sent with postage due will be refused.

Refunds and Restocking

• All approved returns are subject to a 20% restocking fee.
• Refunds are issued exclusively as store credit within 30 business days after the returned items are received, inspected, and processed.
• Original shipping charges are not refundable unless the return involves a defective product or shipping error.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us promptly at sales@noc-official.com.

• If the return is approved, we will cover the applicable return shipping costs.
• Approved credits for defective or damaged items will include eligible shipping charges and will be issued as store credit.

Nonreturnable Items

Returns will not be accepted for:

• Products returned more than 14 days after delivery
• Products not purchased directly through our official website
• Complimentary or promotional items
• Products identified as final sale or nonreturnable
• Products that have been opened, used, soiled, damaged, or have a broken seal
• Products damaged by fire, smoke, heat, improper handling, or improper storage
• Domestic or international shipments denied or rejected by Customs

Important Information

• All approved credits are issued as store credit only. Cash refunds are not available.
• Unauthorized, incomplete, or ineligible returns will be refused and may be returned to the sender.
• The approval of all returns and credits is subject to the company’s sole discretion.

For questions or assistance, please contact sales@noc-official.com